We are committed to providing a high-quality transport service to all our clients.
When something goes wrong, we need you to tell us about it.
This will help us to
improve our standards.
If you have a complaint, please contact us with the details.
We have eight weeks to
consider your complaint.
If we have not resolved, it within this time you may
complain to the Licensing team at Winchester Council
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three
days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing
your complaint to our directors, who will review your matter file and speak to
the member of staff who acted for you.
3. A call will be made to discuss and hopefully resolve your complaint. S/he will
do this within 14 days of sending you the acknowledgement letter.
4. Within three days of the call, will write to you to confirm what took place and
any solutions s/he has agreed with you.
5. If you do not want a call or it is not possible, we will send you a detailed
written reply to your complaint, including his/her suggestions for resolving the
matter, within 21 days of sending you the acknowledgement letter.
6. you can then contact the Licensing Department at any time
7. Licensing Department,
8. Winchester City Council
City Offices
Colebrook Street
Winchester
SO23 9LJ